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We are the new generation of artificial intelligence. Our engine is creating success stories around the world by assisting support teams to bring an exceptional service experience.

Junior Analyst - Tel Aviv

DESCRIPTION

A part-time position in fast growing AI startup facing the US market. The position requires working closely with our Machine Learning team and pick-up on trends and inefficiencies in customer support conversations. The successful candidate is likely to demonstrate self-learning abilities, motivation, strong data analytics knowledge, exceptional problem-solving skills and attention to detail analyzing happy customers indication vs frustration - and help us develop the algorithms around it.

  • Focus on customer monthly reports - find new trends once a week

  • Overlook, validate and edit the weekly BI reports to some our biggest accounts

  • Work closely with the algo team and have self-learning skills to talk on a technical level

  • Design, develop and deploy customer BI reports (as emails)

  • Closely monitor and check the accuracy of our deployed models

REQUIREMENTS

 

  • Excellent communication skills, both written and oral. Motivated to stay in touch with the customer’s relevant POC

  • Comfortable with change, and working in an agile manner. We grow fast and move fast

  • Good knowledge of MS Excel macro a plus

  • Hands-on SQL database experience (although we use NoSQL databases)

  • Good knowledge in JavaScript/Java is a plus

  • We would love to find smart people who want to work at least 3 days a week